Request the files you need
Before a support team can handle a case, it needs the right information. Log files, analyses and supporting documents may contain confidential information. Customers should understand which files are needed and how to provide them to the intended people.
A Qiata invitation lets you ask other people to provide files. Incoming files follow a defined route. Describing the required documents remains part of your customer communication, while files are provided through Qiata.
Return documents and software packages
Files often need to travel from support to the customer as well. These may include guides, additional documentation or software packages. With Qiata, you make selected files available centrally and share the access link with the intended recipient.
Related files can be handed over as a folder structure. Documents remain organised as one collection for the task. Recipients, expiry dates and available protection options can be set for each transfer according to the configured policies.
Organise files for joint case handling
Some cases involve several people or coordination with other departments. A TeamTransfer project space provides a shared location for the related files and folders. Participants receive access according to assigned permissions and can organise their documents there.
Qiata complements the tools your team uses to handle requests. Agree which files belong to the case, who needs them and how to share them. This creates a clear workflow between support, customers and other participants.
Keep track of file handovers
Transfer activity can be viewed to help trace a handover. This is useful when your team needs to clarify how a file package was shared. Centrally managed users and policies give file sharing a common organisational framework.
A typical support case is a useful demo example: a customer provides the required log files, your team organises the documents and then returns a file package. This lets you assess how Qiata supports file sharing within your existing support processes.
Explore the relevant features
Discover your file sharing options in detail.
Request files from customersMore about security and control